In the most recent PACE survey, “communication” was identified as an area of needed improvement. To learn more, the Communication Assessment was released. There was a 43 percent response rate for the assessment, which is 755 responses out of 1,776 invitations.Below is a high-level view of what the analysis team, which consists of Tom Heaney, Cary Heyer, Jennie May, Kristin Polywacz and Ali Zarrinnam, are learning.
For college-wide, internal communication, the top three topics employees feel very informed, somewhat informed, or uninformed about are as follows:
- Very informed: emergency alerts at 82 percent, employee benefits at 60 percent and Technology Services responses to Help Desk or project requests was 50 percent.
- Somewhat informed: strategic initiatives was 45 percent, shared governance loop-outs about current work at 43 percent and newly created policies from shared governance was 42 percent.
- Not informed: impact teams was 61 percent, innovation fund projects at 59 percent and process improvement projects was 54 percent.
- 44 percent of respondents indicated they are “rarely” or “not at all” asked to give feedback on initiatives, systems or projects that affect them.
The methods of communication employees find most effective from the options provided:
- The order varied depending on the topic, but the top four most effective methods out of the options provided are:
- Emails from executives
- Direct information from a supervisor
- Madison College Matters
The two exceptions were text and phone messages, which are most effective for emergency alerts and emails from Technology Services are most effective for Help Desk and project requests.
Feedback on Madison College Matters:
- 71 percent of respondents read Matters regularly (twice a week or more), 26 percent sometimes, 3 percent never.
- “Reduce repetition of information” was rated the number one priority. “Aesthetics and formatting,” “improved reliability of information” and “navigation/search” were closely clustered secondary priorities.
The next steps are to conduct interviews and focus groups with employees who volunteered, share the findings in more detail, develop a collaborative action plan and continue sharing the progress.
More detailed results will be provided soon, through Matters.